Returns and Warranty
At Haven Tents we stand behind our products with our one-year limited warranty. If your product arrives damaged, defective, or if you have issues during use please contact us so we can make it right.
Our warranty does not cover:
- Regular wear-and-tear
- Improper use, including exceeding the maximum weight capacity
- Cosmetic, non-structural or functional damage
Avoid using duct-tape or other materials that can leave a residue on the tent as doing so may void your warranty.
*Even if you don't plan on using your Haven Tent within one year of purchase, please make sure to at least test it before the warranty expires. We are not responsible for damaged or defective items after one-year of your purchase.
Items must be returned in new or gently used condition to qualify for a refund. Conditions that would not qualify for a refund include (but are not limited to):
- Dirt, grass, or sun stains are clearly visible
- Fabric smells like campfire smoke
- Residue is present from duct-tape or other adhesives
- Items that have been modified in any way from the way it was originally received
If you are wanting to swap your Haven Tent for a different size or model, we are happy to help out. To do so, submit a return request by contacting us within 60 days of receipt. After we receive your tent and perform an inspection of it, we will refund the amount you paid for your tent which you can then use to purchase a new size/model.
We are so confident in our design that we offer a "backyard test". Try Haven in the backyard. If you don't like the lay, send it back by contacting us for a full refund (minus shipping costs). It's that easy.
To qualify for the Backyard Test full refund, make sure there is no:
- Obvious wear
- Exposure to campfire smoke
- Pet hair in the hammock
Other return requests are evaluated case by case. To initiate a return, please contact us.